Skip to main content

Accessibility Statement

Last updated: 9 August 2026

Keydole Ltd is committed to making its website and streaming service accessible to as many people as possible, including those with disabilities. This statement applies to www.keydole.co.uk and the Keydole web player.

1. Our accessibility target

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. This is the standard required by the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, and the level we hold ourselves to as a commercial service.

2. Compliance status

Keydole is substantially compliant with WCAG 2.2 Level AA. An accessibility audit was completed in August 2026. The findings and remediations from that audit are reflected in this statement. The remaining known limitations listed in §3 relate primarily to areas under active development (the video player) or dependent on final content (device screenshots).

The following have been verified as conformant during the August 2026 audit:

  • All form inputs have associated visible or screen-reader-accessible labels (WCAG 1.3.1, 2.4.6).
  • All interactive elements have visible focus indicators meeting SC 2.4.11 (Focus Not Obscured) and SC 2.4.7 (Focus Visible).
  • A skip-to-main-content link is present on every page and functional across all routes (SC 2.4.1).
  • Heading hierarchy is logical with a single h1 per page and no skipped levels (SC 1.3.1).
  • The cookie consent banner and preferences modal are fully keyboard navigable, trap focus correctly while open, and use role="dialog", aria-modal, and aria-label (SC 4.1.2).
  • Accordion components use aria-expanded and aria-controls; content carousel uses role="list" and per-item aria-label (SC 4.1.2).
  • Error and status states communicate meaning through text and icons, not colour alone (SC 1.4.1).
  • All icon-only buttons carry aria-label text (SC 4.1.2).
  • Decorative images use alt=""; meaningful images carry descriptive alternative text (SC 1.1.1).

3. Known limitations

The following limitations remain and are being tracked for resolution in upcoming releases.

  • Video player controls — The live-stream and on-demand player is under active accessibility review. Player controls will expose standard accessible roles and support keyboard operation in an upcoming release.
  • Support ticket history — The support ticket list on /account/support does not yet include full column headers and ARIA roles for assistive technologies. This will be addressed in an upcoming release.
  • Device setup screenshots — Step-by-step setup guide images on device pages carry alt="" where the image is supplementary to adjacent instructional text. Descriptive alternative text for standalone images is being progressively rolled out.

4. Technical compatibility

Keydole is designed to be compatible with the following assistive technologies and browser combinations:

  • NVDA with Chrome on Windows
  • VoiceOver with Safari on macOS and iOS
  • TalkBack with Chrome on Android
  • Keyboard-only navigation on all major browsers

We do not support Internet Explorer. We support the current and previous major versions of Chrome, Firefox, Safari, and Edge.

5. How to report accessibility problems

If you experience any difficulty accessing any part of Keydole, or if you find content that is not accessible, please contact us:

Please describe the specific page or feature you had difficulty with and, if possible, the assistive technology or browser you were using. We will acknowledge your report within 5 working days and aim to provide a substantive response within 20 working days.

6. Enforcement procedure

If you have raised an accessibility concern with us and you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS):

Equality Advisory and Support Service
Telephone: 0808 800 0082
equalityadvisoryservice.com

The Equality and Human Rights Commission (EHRC) is the enforcement body for the accessibility regulations in England, Scotland and Wales.

7. Periodic review

This statement will be reviewed and updated following each accessibility audit. We intend to conduct a full audit at least annually and after any significant redesign of the site or player. The "Last updated" date at the top of this page reflects the most recent revision.